Volunteer Interpreter

Oftentimes without the interpreter a clear route of communication doesn’t happen; in light of this; volunteers who provide interpretation support to clients will gain a sense of satisfaction and pride knowing they are the bridge that spans communication between two people.  Volunteers will constantly learn new things, be exposed to a variety of settings, personal and/or professional grown and more. 

SUMMARY OF POSITION
Volunteer interpreters accompany agency clients who require extra support during appointments. Settings for interpretation services include; legal, medical, social, and counselling. The time commitment is 6 months minimum, Monday-Friday on an on-call basis during the daytime and early evenings. 

DUTIES AND RESPONSIBILITIES
•	Must adhere to a strict confidentiality policy
•	Provide accurate interpretation to clients
•	Comfortable with Virtual/phone/in person settings
•	Sensitivity towards people from diverse culture, socio-economic; and education background
•	Experience with immigrants dealing with language barriers
•	Proficiency in the language of interpretation
•	Report back to supervisor on the outcome of the appointment

STANDARDS OF PERFORMANCE
•	Ensure that professional approach is aligned with CIWA values 
•	Demonstrate a high level of initiative and enthusiasm
•	Maintain confidentiality at all times
•	Must be dependable, reliable, committed and timely

QUALIFICATIONS
•	Must have a minimum of English level 7 in speaking and understanding
•	Proficiency in the language of interpretation 
•	Must possess good interpretation and interpersonal skills
•	Must remain professional and act with integrity at all times